Frequently Asked Questions

How will I know when my order is ready for pick-up?

You will receive an email confirming that your order is ready, along with your selected pick-up date and time. Please plan to pick up your items during that window. If you need to change the date or time, contact us by email (rentals@housewarmingseattle.com) or phone (206-719-1662) as soon as possible so we can assist.

What if I can’t return the items within 30 days?

If the furniture is not returned within 30 days, your rental will automatically renew and you will be charged for the next 30-day rental period. Once the items are returned, we will cancel the recurring rental charge and no further payments will be charged.

Rental periods cannot be adjusted through your online account. If you know you will be unable to return the items within 30 days, please contact us so we are aware.

What if I decide I want to purchase the items instead of returning them?

If you decide you’d like to keep your rental items, please contact us to discuss purchase options. We’ll review pricing and, if you choose to proceed, can arrange to charge your account for the purchase.

Do you offer delivery?

At this time, we do not offer delivery. All rentals must be picked up from our Seattle store location between Wednesday and Friday, from 10:00 a.m. to 3:00 p.m. Customers are responsible for bringing their own vehicle and any necessary supplies to transport items safely from our warehouse.

What if an item is damaged during my rental?

If an item is damaged during your rental period, please refer to our Terms & Conditions and Rental Agreement for full details. These documents outline responsibility, repair, and replacement policies.